Our community relies on honest, transparent reviews to help hosts improve and let future guests know what to expect. Guests can use reviews to share public and private feedback about the home they booked. Hosts can use reviews to learn about what’s going well, and what they can improve.
Guest favorites and highlights
Listings with at least 5 or more recent reviews can be eligible for a Guest favorite label, a top homes highlight, or a percentile ranking label. Learn more in Guest favorites and highlights.
After you check out, both you and your host will be prompted to leave a review. Both parties will have 14 days after checkout to submit a review.
Reviews are only posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.
Note: Find out how reviews work for a group of guests.
If a host cancels a reservation before the day of check-in, neither the host nor the guest will be able to leave a review about that reservation. Find out more about what happens if a host cancels a reservation.
Guests and hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
To help you learn more about the guests who stayed at the home before, you can find information about the reviewers in their review, such as their:
Note: This information is based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, opt out of review highlights.
After you check out, both you and your guest will be prompted to leave a review. Both parties will have 14 days after checkout to submit a review.
Reviews are only posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.
If you cancel a reservation before the day of check-in, neither you nor the guest(s) will be able to leave a review about that reservation. Find more info about what to consider as a host before canceling a reservation.
Guests and hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
Note: For more info on the impact of reviews as a host, check out star ratings.
Once you’re signed in to your Airbnb account, you’ll be able to find both reviews written about you and by you on your public profile.
If a reservation has more than one confirmed guest, the host’s review for the group will appear on the profiles of all the other confirmed guests who have Airbnb accounts and joined the reservation.
Note: Airbnb doesn’t moderate reviews before they’re published. However, reviews do need to relate to an authentic reservation, and may be removed if they violate our Reviews Policy. Find out more about editing or removing reviews.
You can post a public response to a published review that someone has left for you as long as you follow our Reviews Policy.
Generally, reviews appear in chronological order by default, with the most recent review shown first. You can also search reviews using keywords (example: cleanliness, internet speed, location, etc.) and sort reviews by recency, highest rating, or lowest rating. Find more info about how reviews are ranked and how to sort them.